We’re takealot.com, and we’ve built our business on the simple principle that our customers come first.
Our business is retail and we strive to have the widest range of products and the best possible customer service on the African continent. We’re doing it by employing great people and developing innovative, cutting-edge tech.
But that’s what we do. It’s not who we are. We are all about our customers. We want to be the most customer-centric online shopping destination in Africa – to make online shopping so easy and seamless that everyone will feel comfortable doing it.
We want to know our customers. We want to be a part of their lives. We want each experience they have with us to leave them with a smile, whether it’s a confirmation email, an added detail on the packaging or even the return of an unwanted or damaged order.
Sure, we’re only human and we make mistakes, but when we do, we confront them honestly, openly and immediately, doing everything we can to make things right.
Most importantly, we always say it like it is. We don’t hide behind terms and conditions and we don’t do asterisks.